Online Training: Effective Performance

etraining Academy, Online Training
Performance-based courses are designed to change performance or behaviors. The ultimate measure of effectiveness is how well the performance goals are met. Content relevant to the user’s experience. You can impact performance when courses are meaningful and relevant to the learner’s needs. Mimics real-world decision-making and consequences. If you’re trying to get someone to do something a certain way, then you should design the learning experience to mimic what it is you desire. Measurable impact. If the customer says they need to create a course to improve sales, and it was determined that the course is the means to accomplish it, then increased sales is your sign of effectiveness. If you didn’t increase sales, you didn’t meet your goals no matter how good the course appeared to be. If you’re…
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Online Training: Effective Performance Support

etraining Academy, Online Training
Performance support is mostly about the information and appropriate content. Here are some ways to determine its effectiveness: The right content at the right time. I was in a store once and asked the sales person a question. He pulled out a tablet, looked over some material, and offered an answer. In that sense, he didn’t need to take a product training class to meet my needs. He just needed a means to get the information at the point he required it. Able to easily find and access the content. A lot of online training is mostly existing content repackaged so it’s easier to find or understand. In that sense, performance support is about providing context to existing content and then bundling it to it’s easy to locate and use.…
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