Online Training: Effective Performance Support

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Performance support is mostly about the information and appropriate content. Here are some ways to determine its effectiveness:

  • The right content at the right time. I was in a store once and asked the sales person a question. He pulled out a tablet, looked over some material, and offered an answer. In that sense, he didn’t need to take a product training class to meet my needs. He just needed a means to get the information at the point he required it.
  • Able to easily find and access the content. A lot of online training is mostly existing content repackaged so it’s easier to find or understand. In that sense, performance support is about providing context to existing content and then bundling it to it’s easy to locate and use.
  • Efficient creation & distribution of the content. Even simple courses used to cost a lot to produce. That’s no longer the case. So the effectiveness of a performance support course could be evaluated by the cost to create and distribute the content compared to how it used to be done. Going from classroom to online training is one example.

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